Privacy Policy

The short version

Osprey Tech collects only the information needed to respond to enquiries, book and carry out work, and process payments. Your details are never sold, and are shared only with the trusted third-party services listed below that are necessary to run the business (payments, scheduling, and messaging).

What we collect

Depending on how you get in touch, this may include your name, phone number, email address, suburb or address (for home visits and service-area purposes), details about the job or item you're asking about, and payment information handled entirely by Stripe (see below — we never see or store full card details).

How we collect it

Directly from you — through the Contact page, phone calls, email, WhatsApp, the booking calendar, or at checkout when purchasing a service or shop item.

How we use it

To respond to enquiries, schedule and carry out bookings, process payments, provide warranty support, and — only if you've contacted us that way — reply via WhatsApp, email, or phone.

Third-party services we use

• •
  Stripe — processes all online payments. Osprey Tech never receives or stores your full card details; see Stripe's Privacy Policy.
• •
  Google Calendar — powers the booking system. Your name, email, and chosen time slot are stored in Google's appointment scheduling system; see Google's Privacy Policy.
• •
  WhatsApp (Meta) — if you message via the WhatsApp button, that conversation is handled through WhatsApp under Meta's Privacy Policy.

Data security & retention

We take reasonable steps to protect the information we hold, but no method of storage or transmission is 100% secure. We keep personal information only for as long as reasonably needed for the purposes above, or as required by law (for example, tax record-keeping).

Your rights

You can ask to see, correct, or have your personal information deleted at any time by emailing hello@ospreytech.com.au.

Changes to this policy

This policy may be updated occasionally to reflect changes to the services or tools this site uses. The date at the top of this page always shows the last update.

This is a general-purpose privacy policy template written for a small Western Australian service business and isn't a substitute for professional legal advice. If you want certainty it fully covers your situation, it's worth a quick review by a solicitor.