Quotes & pricing

Prices shown on the Services and Shop pages are a starting guide. Every job is confirmed with a clear price or estimate before any work begins — you won't be charged for anything you haven't agreed to.

Bookings, rescheduling & cancellations

Bookings are made directly through the online calendar or by arrangement over phone/email. If you need to reschedule or cancel, please give as much notice as possible — ideally at least 24 hours — so the slot can be offered to someone else. Repeated late cancellations or no-shows may affect your ability to book online in future.

Payment

Where a service or shop item shows "Pay Online," payment (or a deposit) is processed securely through Stripe at the time of booking or purchase. Everything else is quoted first, then invoiced or paid on completion of the work.

Warranty

30-day workmanship guarantee on all repairs, builds, and installs. This covers workmanship on the specific job carried out — it doesn't cover unrelated faults, misuse, or parts that fail due to normal wear. If something's not right, get in touch and it'll be sorted.

Service area

On-site home visits within a 60km radius covering Mandurah, Halls Head, Lakelands, Rockingham, Pinjarra, Dwellingup, Williams, Boddington, Arthur River, Woodanilling, Katanning, Dumbleyung, Nyabing, Tambellup, and Gnowangerup. Remote services (IT support, cryptocurrency consulting) are available anywhere. Travel outside the usual coverage area may be possible by arrangement — ask when booking.

Your consumer rights

Nothing in this page excludes, restricts, or modifies any guarantee, right, or remedy you have under the Australian Consumer Law that cannot lawfully be excluded. Where the law allows, liability for a breach of a non-excludable guarantee is limited, at our option, to re-supplying the service or paying the cost of having it re-supplied.

Third-party services

Bookings and payments rely on third-party platforms (Google Calendar and Stripe) that are outside our control. Osprey Tech isn't responsible for outages or issues on those platforms, though I'll do what I can to help if something goes wrong with a booking or payment.

Changes to these terms

These terms may be updated from time to time. The date at the top of this page always reflects the latest version.

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This is a general-purpose terms template written for a small Western Australian service business and isn't a substitute for professional legal advice. If you want certainty it fully covers your situation, it's worth a quick review by a solicitor — particularly if you want to set firmer cancellation or liability terms than the reasonable defaults used here.